Refund policy

If you purchase as a remote consumer, you generally have 14 calendar days from delivery of the last item in the order to communicate your withdrawal without having to indicate a reason, in accordance with applicable consumer regulations. You can do this by making a clear statement sent to info@chargefactory.es; include the order reference and a way to contact you. We will provide you with return instructions. The request for instructions does not limit the exercise of the right.

After communicating the withdrawal, you must return the product without undue delay and, at most, within the following 14 calendar days. We will refund the corresponding payments, including ordinary delivery costs, without undue delay and, at most, within 14 calendar days from when you notify us of the withdrawal, by the same means of payment unless otherwise expressly agreed and at no expense to you. The supplement for a more expensive delivery method than the least expensive ordinary delivery will not be refunded. Unless we have offered to collect the product, we may withhold the refund until we receive it or until you provide proof of its return, whichever comes first. In a return due to withdrawal or change of mind, the customer organizes and assumes the direct costs of return shipping. This condition does not apply to incidents of damage, incorrect product or lack of conformity, whose legal rights are maintained.

Reception and review. Upon receiving the equipment, we will review its condition, its accessories and the included documentation. If there is no decrease in value legally attributable to the consumer, the refund of the amount of the product will be complete, without penalty for opening the box or a seal. The review will not extend the legal deadlines nor will it allow the refund to be withheld when proof of return has already been provided in the indicated terms.

Packaging, seals and condition of the product. We recommend that you keep the original packaging, accessories and documentation, and adequately protect the equipment for return. Opening the packaging or a seal does not in itself mean the loss of the legal right of withdrawal. The consumer will only be responsible for the decrease in value caused by handling other than that necessary to verify the nature, characteristics or operation of the product, under the terms of article 108.2 of Royal Legislative Decree 1/2007. Any decrease in value will be assessed individually and justified; A penalty or a fixed percentage will not be applied for the mere fact of opening a seal. This provision does not limit legal rights due to a defective product or lack of conformity.

If the product arrives damaged, does not correspond to what was ordered or presents a lack of conformity, write to us at the same address with the order number and a description of the problem. Your legal warranty and non-conformity rights are not limited by this policy.

The conditions applicable to an operation between companies will be communicated before formalizing the order, without affecting the mandatory rights that correspond to the buyer.